Last Updated: 23/12/2024
TripleA Terms & Conditions
At TripleA, our mission is to assist our customers, but if you're making a purchase for business purposes, please inform us, as there are additional terms (and benefits) you should be aware of. We’ve made our Terms and Conditions as straightforward as possible, providing all the essential information (without overwhelming you) about your online or telesales transactions, so you fully understand the entire process from ordering to delivery and beyond. It's important to us that your online or telesales shopping experience meets your expectations, so we ask you to take a few minutes to read through this. You will be required to accept our T&Cs every time you make a purchase, and as they may change periodically, please check the date at the top of the page. Note that different terms (including prices, service charges, availability, delivery times, and return policies) apply to in-store purchases.
Our Contract After You Have Ordered
Firstly, don’t worry if you make any mistakes while ordering; you can correct any errors up until the moment you confirm payment. Once you're satisfied that everything is correct and have submitted an order, you will receive an Order Reference Number and the details of the products or services you've ordered. Following this, you’ll receive an email titled ‘Order Confirmation.’
If we need to cancel all or part of your order for any reason, we will notify you by email. For telephone orders, if you do not have an email address, we will provide your Order Reference Number over the phone and send your receipt by post.
We make every effort to ensure that all product and service details, descriptions, and prices are accurate at the time they are entered into the system. However, occasionally, errors may occur, and we may inadvertently publish incorrect information on the website (such as the price, description, or availability of a product you’ve ordered). In such cases, we reserve the right to cancel your order at any time, even if you have already received an Order Confirmation email, and we will fully refund any payments you’ve made.
Prices and Payments
All prices are in Euros. The total cost of your order will include the price of the products, delivery fees (if applicable), and any additional services you select, such as premium delivery or installation. These will all be visible in your Shopping Basket before you submit the order. Payment is taken once the order is placed.
When determining whether to accept your order, we may utilize certain information about you, including data obtained from our accredited identity verification partner. For instance, we may share your details with them to verify against public and private databases. This process helps safeguard both you and us from fraudulent activities.
If a transaction is flagged as potentially fraudulent, we may instruct our courier to return the goods to our warehouse and may cancel your order, even if you have already received an Order Confirmation email.
Product Pictures & Images
All product Pictures and Images are for illustration purposes only.
Restrictions - Age Requirements and Order Limits
Some products, such as video games, have age restrictions. By placing an order, you confirm that you meet the required age, which may be verified using an approved age-checking service.
Delivery, Installation & Recycling Services
You can find comprehensive information about our delivery services, including delivery locations, as well as details on installation and recycling, in the Help & Services section.
For most large items, we offer the option to remove your old appliance when delivering your new one. Full details are available in the Recycling section.
Disconnection of Old Appliances
Unless you've selected our installation services for your new product, you must safely disconnect your old appliance before our delivery team arrives. Gas and dual fuel cookers must be disconnected by a Gas Safe registered engineer, and mains-wired electric cookers should be disconnected by a qualified person.
Missing, Damaged, or Incorrect Orders
We aim for your complete satisfaction, so we ask that you unpack and inspect your product for damage as soon as it arrives.
Returns and After Sales Policy
If you bought your item online, you may return it within 14 days, even if you opened it for inspection. The item must be returned in its undamaged original packaging and in as-new condition.
There are three ways to return or cancel your online purchase:
Please note: Our stores cannot process returns for Online Only large kitchen appliances. They can only provide exchanges or gift cards.
*Online Only large kitchen appliances cannot be returned to our stores. Please use our Webchat service or visit a store to speak with one of our helpful colleagues.
Please also note, if you’re returning an item, the store can offer an exchange or gift vouchers, but not a refund.
To cancel an order, you can use our Webchat service.
Once we receive the returned goods, we will issue a gift voucher for the product’s value.
We may reduce the refund amount if there is any loss in value due to unnecessary handling by you.
Gift vouchers/credit notes may take up to 10 days to be credited after we receive your returned item.
We Cannot Issue Gift Cards/Credit Notes If:
Faulty Goods
If a fault develops within the product's guarantee period, the importer will offer prompt repair service. They reserve the right to inspect the item to verify the fault. For refunds, gift cards, or exchanges, the product must be in 'as new' condition, with all accessories, free gifts offered, and with the original box and packaging.
To report a faulty product, visit the After Sales section on our website.
We do not cover faults caused by accidents, neglect, misuse, or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges, are guaranteed for three months after delivery.
The items sold on this website are generally intended for normal domestic and consumer use, not for resale or commercial purposes. If your item is still covered by warranty, and we arrange to collect it from you, the cost will be covered by the importer. This applies solely to large domestic appliances and excludes any expenses for lifters or other required machinery.
Repairs are often carried out by the importer’s own repair agents, with whom we have arrangements in place to ensure skilled and qualified engineers handle your product. If you are referred to a repair center when you log your report in the RMA section, please know this is done in your best interest to get your appliance up and running again. If you are dissatisfied with their service, we encourage you to let us know.
For all returns and after-sales services, please visit the RMA section on this page, where you can submit a report or chat with one of our team members who will assist you.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR THE CITIZENS ADVICE CONSUMER SERVICE.
This Website
The copyright, trademarks, and all other intellectual property rights in the materials and content on this website are owned by us, our group of companies, or our suppliers. You may use, download, copy, publish, transmit, or make this material available only for your personal, non-commercial use. Any other use or reproduction is strictly prohibited.
You may not create a link to this website without our prior written consent, nor restrict or inhibit anyone else’s use or enjoyment of the site.
General Terms
These terms and conditions, as well as all transactions relating to this website and any non-contractual obligations arising from such transactions, are governed by Maltese law and subject to the non-exclusive jurisdiction of the Maltese courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy. Additional terms and conditions may apply for prize competitions and our added-value services and offers, which will be communicated at the relevant time.
These terms and conditions only cover the TripleA website. Any other websites to which you may link from this site are governed by their own terms and conditions, and we accept no responsibility for the content or operation of websites we do not control. Sales on this site are concluded in English, and there are no public filing requirements. We acknowledge we have a legal duty to supply goods in conformity with a contract. 'TripleA' is a trading name of ETV Limited, Tal-Qenc Warehouse Complex, ETV Central Hub, Sqaq Il-Qenc, Zebbug, Malta. Registered in Malta No. C5698, VAT No. MT 12527529.
Perks
We want to ensure that ‘TripleA’ Perks works for you, so we may change its benefits and offers from time to time. Specific offers or services may have additional terms, which we will communicate to you as they arise.
You can opt-out at any time, and we may choose to close ‘TripleA’ Perks. If this happens, we’d love to stay in touch with you regarding offers, but will only do so according to our Privacy Policy. You can unsubscribe or change your preferences at any time.
TripleA Retail Terms & Conditions
Terms and Conditions for Purchase of Goods and Services
The terms and conditions of sale for goods and services purchased through TripleA, as referenced on your invoice, apply. If your invoice includes a transaction number and refers to terms and conditions on www.triplea.mt, these terms govern your purchase.
By ordering Goods and/or Services, you agree to be bound by these terms and conditions set out below. If you have questions, please email us at '[email protected]' or visit our website's online chat section. Note: TripleA retail store purchases must be returned in store. You won’t be able to return store purchases online.
Conditions refers to these terms and conditions.
Goods refers to any goods purchased under these conditions.
Non-subscription Services refers to any services other than subscription services.
Personal Information refers to the details you provide to us.
Services refers to services you order or purchase under these conditions.
Subscription Services refers to means Services to which you subscribe on an ongoing basis, for example technical support Services.
Us/Our/We refers to ETV Limited, a company registered in; Malta under company registration number C 5698 with registered offices at Tal-Qenc Warehouse Complex, ETV central Hub, Triq Tal-Qenc, Zebbug, Malta.
Website refers to www.triplea.mt or any replacement URL.
You/Your refers to the person purchasing the Goods or Services.
1. Rights and Obligations
1.1 You undertake:
1.1.1 To pay any amounts due to us on time.
1.1.2 To ensure the personal information you provide is accurate and up to date.
1.1.3 To notify us immediately of any changes to your personal information.
1.1.4 Not to impersonate any other person or entity or use a false name.
1.2 We reserve the right to modify prices, content, or withdraw Goods or Services temporarily or permanently. We also reserve the right to amend or add these conditions from time to time.
1.3 Unless you have placed an order for any Goods or Services, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.
1.4. Occasionally, we may need to modify the specifications of any Goods or Services:
1.4.1. To ensure compliance with relevant safety or statutory regulations; or
1.4.2. To reflect changes made by the manufacturer’s specification, but we will make every effort to ensure that such modifications do not diminish the quality or performance of the Goods and/or Services. If you have placed an order for the affected Goods and/or Services and these changes are significant, we will notify you in advance to confirm if you still wish to proceed with your order.
1.5. Goods and Non-subscription Services:
1.5.1. You will be subject to the policies and Conditions that are in effect at the time you order or purchase the Goods or Non-subscription Services, unless we are required by law to apply changes to these Conditions retroactively. In such cases, the changes will apply to any unfulfilled orders, even if placed prior to the changes.
1.5.2. We will not withdraw or make detrimental modifications to the Goods or Non-subscription Services for which we have accepted your order, except where such changes are necessary due to circumstances beyond our control. We will ensure that all product and service details, descriptions, and prices of products and services are accurate at the time of entering the information into our system.
1.5.3. We are legally obligated to supply Goods that conform to these Conditions.
1.6. Estimated delivery times for Goods or completion of Services are approximations only, and delays may occur due to factors outside of our control.
1.7. Goods may be governed by EU and US export control laws, as well as the laws of the country where they are delivered or used. According to these laws, such Goods cannot be sold, leased, or transferred to restricted end-users, which include nationals of Cuba, Iran, North Korea, Sudan, and/or Syria, or to restricted countries, nor can they be utilized for restricted end-uses. Restricted end-uses include activities related to the development, production, use, or maintenance of "Weapons of Mass Destruction," encompassing, but not limited to, uses associated with nuclear, missile, and/or chemical or biological development. If Goods are supplied to you under any of these Export Laws, the supply is conditional upon your not being included in any of these restricted categories.
2. Orders
2.1. Goods and Services are available only to individuals we deem eligible, at our sole discretion. Eligibility criteria include, but are not limited to, acceptable applications and residency in Malta.
2.2. When requested, you must provide your name, phone number, address, payment information, and other required details.
2.3. Every order that you place will be considered as an offer to buy the Goods and/or Services associated with that order. The contract will be finalized only when we dispatch the Goods or start providing the Services, as applicable. The "confirmation" stage of the checkout process will present the final details of your order. An order is considered placed once you click the "confirm order" button or a similar option. Following this, we will send you an order confirmation email that outlines the products you have ordered.
2.4. We may, at our discretion, choose to limit, restrict, or decline any order you place at any point before the contract has been finalized. In such cases, we will make an effort to reach out to you. Additionally, we reserve the right to limit or prevent sales to dealers or entities that we believe, at our sole discretion, are using the Goods or Services for profit.
3. Price and Payment
3.1. The price of Goods or Services (if any) will be the price communicated to you before accepting your order. Prices include VAT at current rates unless otherwise stated.
3.2. If you do not make any payment by the due date, then, without affecting any other rights or remedies we may have, we may:
3.2.1. Cancel this agreement if the order includes Goods or Non-subscription Services; and/or
3.3. You confirm that the payment method you use is your own.
3.4. Payment methods are subject to validation checks and authorization, and we will not be responsible for any delays or non-delivery caused by failure of such checks.
3.5. Once Goods have been collected or received by you, all risk of damage to or loss of, the Goods passes to you.
3.6. Irrespective of your receipt of the Goods, the passing of risk or any other provision of these conditions, ownership shall not pass to you until we have payment in full for the Goods.
3.7. Until ownership transfers to you, you must hold the Goods on our behalf, keep them safe, and identify them as our property. We reserve the right to request their return.
4. Cancellation, Returns, and Exchanges
4.1. Without affecting our rights stated in Clause 1 above, if either party breaches any significant terms of these Conditions, the other party has the right to terminate these Conditions by providing 7 days' written notice to the other party.
4.2. In certain circumstances, we may be willing to provide you with a refund or exchange for Goods if you decide to change your mind.
4.3. Goods and/or Services ordered solely online or over the phone only.
4.4. You may cancel any order for Services any time within 14 calendar days from the start of the contract for those Services. However, cancellation is not permitted once we have begun providing any part of those Services with your consent.
4.4.1. You may cancel any order for Products, excluding audio or video recordings or software, at any point within 14 calendar days from the day after receiving of such Products, without incurring any liability to us.
4.4.2. If you have ordered audio or video recordings or software, you do not have the right to cancel your order once it has been accepted and either (i) download of the audio or video recordings or software has commenced; or (ii) the audio or video recordings or software have been delivered on CD, DVD, or similar storage devices and the packaging has been unwrapped.
4.4.3. You may cancel your order by contacting us through 21257346, via web chat, or by visiting the store if the purchase was made in-store. Any cancellation notice must be provided before the conclusion of the 14 calendar days mentioned above.
4.4.4. If you cancel an order for Goods, they must be returned to us within 14 days of your notification of cancellation, in their complete form (with any accessories, cables, or other items that were included or provided with the Goods) and undamaged, along with proof of purchase. If you do not return the Goods as specified, we may charge you for the costs incurred in retrieving the Goods from you (which could be substantial) or for the standalone retail value of any missing or damaged items.
4.4.5. If we have agreed to collect the Goods from you, you must ensure that they are ready for collection at the time that has been arranged.
4.4.6. You are obligated to take reasonable care of the Goods until they are received or collected by us, and it is your responsibility to ensure that the Goods are not damaged during transit if transportation is arranged by you.
4.4.7. You have the right to examine any Goods ordered as you would in a retail environment. However, if you utilize the Goods, you may forfeit your right to cancel your purchase. Usage includes, but is not limited to, making or receiving calls, sending or receiving SMS/MMS, connecting to and/or accessing the internet, downloading, or using any features of the Goods, such as modifying settings, saving data, adding contacts or appointments, taking photographs, or utilizing applications. We reserve the right to charge you for the value of any Goods returned that have been used or damaged while in your possession, up to the full retail price of the Goods.
4.4.8. If you cancel your order in accordance with the provisions of this Clause 4.3. Subject to the provisions of Clauses 4.4.4 and 4.4.7, we will refund any amounts paid by you concerning your order (minus our expenses if we need to recover any Goods from you under Clause 4.4.4) within 14 days of such cancellation, only if the Goods have been returned or proof of the Goods being returned (in accordance with Clause 4.4.4) has been provided to us.
5. Your Personal Information
5.1. Your data protection rights are outlined in our Privacy Policy, which describes how we collect and utilize your personal information. This can be accessed here.
6. Limitation of Liability
6.1. We will not be liable for any loss or damage caused by us under circumstances where:
6.1.1. there is no violation of a legal duty of care owed to you by us; and/or
6.1.2. such loss or damage is not reasonably foreseeable.
6.2. We will not be liable for any loss or damage caused primarily or entirely by your violation of these Conditions.
6.3. Our liability shall not include any losses related to a customer’s business, including but not limited to lost data, lost profits, or business interruptions.
6.4. Nothing in these Conditions shall:
6.4.1. exclude or limit our liability for death or personal injury resulting from our actions or omissions, or those of our servants, agents, or employees; or
6.4.2. limit your rights as a consumer under applicable Maltese law.
6.5. All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no guarantee that the Services will meet your specific requirements or that they will always be available.
6.6. The Goods, when new, are sold with the benefit of and are subject to the terms outlined in any warranty or guarantee provided by the manufacturer of the Goods. This is in addition to your legal rights regarding Goods that are defective or do not conform to the legally required standard.
6.7. Each provision of this Clause 8 operates independently. If any part is deemed invalid or ineffective, the remaining parts will continue to apply even after our agreement has been terminated or cancelled.
7. General
7.1. Events Beyond the Parties' Reasonable Control: If either party is unable to fulfill their obligations due to circumstances beyond their reasonable control, such as lightning, flooding, exceptionally severe weather, fire, explosion, war, civil disturbance, industrial disputes, actions or omissions of individuals for whom we are not responsible, or actions by local or central government or other competent authorities, that party will not be held liable for this.
7.2. Assignment: You are not permitted to assign, charge, or otherwise transfer your rights under these Conditions, whereas we may do so. Any attempt by you to do so will be considered void.
7.3. Governing Law: These conditions shall be governed by Maltese law, and any legal proceedings shall be pursued in a Court of Maltese Jurisdiction.
7.4. Each Clause of these Conditions operates independently. If any part is deemed invalid or ineffective, the remaining parts will continue to apply even after our agreement has been terminated or cancelled.
7.5. Call Monitoring: Calls may be monitored or recorded for our business purposes. Calls to our customer service numbers should incur local call costs from a standard BT line, while calls from other providers may vary, and calls from mobile phones may cost significantly more.
8. Handling Complaints and Sending Notices
8.1. If you wish to make a complaint, you may do so in the following ways:
8.1.1. by calling Telephone Number 21257346
8.1.2. in writing addressed to: TripleA, 1, Triq San Tumas, Hal-Luqa, Malta
8.2. If you need to send us a notice concerning these Conditions, you can do so in the following ways:
8.2.1. by post to TripleA, 1, Triq San Tumas, Hal-Luqa, Malta
8.3. Proof of sending does not guarantee that we have received your notice. You must ensure that you receive an acknowledgment from us, which should be kept for your records.