Beko Warranty Terms & Conditions

 

Beko Malta General Warranty Policy

 

Standard Guarantee

 

Your new Beko product is guaranteed against faulty materials, defective components or manufacturing defects. The guarantee starts from the date of original purchase of the product for a period of twelve (24) months unless ETV LTD (the “Importer”) agrees to extend the guarantee for the product in writing. If you have any questions about the guarantee on your product (including how long it is valid), please contact ETV LTD via Web-chat, Email [email protected] or Call on 21257346:

 

This guarantee does not in any way diminish or affect your statutory rights in connection with the product. This guarantee is in addition to your statutory rights as a consumer. If you have any questions about these rights, please contact the Importer. In certain circumstances, it is possible that your statutory rights may offer additional or higher levels of protection than those offered under the terms of this guarantee.

 

What is covered by this guarantee?

• Repairs to the product required as a result of faulty materials, defective components or manufacturing defects.
• Functional replacement parts to repair a product.
• The costs of a Beko Approved Engineer to carry out the repair.

What is not covered?

• Transit and delivery damage.
• Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
• Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery baskets, filters and light bulbs.
• Repairs necessary as a direct or indirect result of:
  • Accidental damage, misuse or abuse of a product.
  • An attempted repair of a product by anyone other than a Beko Approved Engineer (the “Engineer”).
  • Installation or use of a product where such installation or use fails to meet the requirements contained in this guarantee or the User Instructions Booklet.
• Repairs to a product operated at any time on commercial or non-residential household premises (unless the Importer have previously agreed to the installation environment).

This guarantee is limited to the cost of repairing the product. To the extent permitted by law, the Importer does not accept and will not be held liable for any financial loss incurred in connection with the failure of any product to operate in accordance with the expected standards. Such financial loss includes but is not limited to loss arising from:

• Time taken off work.
• Damaged food, clothing or other items.
• Meals taken at restaurants or from takeaways.
• General compensation for inconvenience.

Important Notes

• Your product is designed and built for domestic household use only.
• The guarantee will automatically be void if the product is installed or is used in commercial or non-residential domestic household premises, unless the Importer have previously agreed to the installation environment.
• The product must be correctly installed, located and operated in accordance with the

instructions contained in the User Instructions Booklet provided with your product.

• Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for all Washing Machines, Dishwashers and Electric Cookers (as incorrect installation may result in you having to pay for the cost of repairing the product).
• Gas Cookers must be professionally installed by a Qualified gas installer.
• This guarantee is given in respect of products purchased and used within Malta.
• This guarantee is effective from the initial date of purchase of a new product from an

authorised retailer and will be void if the product is resold.

• This guarantee does not apply to graded sales (where the product is purchased as a

“second”).

• Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this guarantee. If you have any questions, please reach out to the Importer.
• The Importer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical or verbal abuse in the course of carrying out their duties.
• Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.

Does Beko offer replacements?

 

This is a repair-only guarantee. On occasion, the Importer may at its sole discretion, replace your product with a new product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model but when this is not possible, a model of similar specification will be provided. The Importer will cover the costs and arrange for the delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and installing the replacement product will not be borne by the Importer unless previously agreed to in writing. The original guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.

 

When will the repair take place?

 

Our Engineers work Monday to Friday 8.00am to 4.00pm. Appointments outside these hours may be possible at the sole discretion of the Importer but cannot be guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and to meet requests for specific timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to carry out a repair because a convenient appointment cannot be arranged.

 

Will there be any charge for the repairs?

 

It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of purchase. The Importer reserves the right to charge for the reasonable cost of any service call if:

• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault with your product.
• That your product has not been installed or operated in accordance with the User Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective components or manufacturing defects.
• For missed appointments.

Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Importer reserves the right to terminate the guarantee if you fail to pay the costs for the service call in a timely manner.

 

If you are a resident of Malta, this guarantee will be governed by the Maltese law and subject to the Maltese Courts will have jurisdiction.

 

HOW TO OBTAIN SERVICE

 

Please keep your purchase receipt or other proof of purchase in a safe place; you will need to have it should the product require attention under guarantee.

 

It will be useful if you complete the details below, as it will help us assist you when requesting service (the model number is printed on the Instruction Booklet and the serial number is printed on the Rating Label affixed to the appliance). Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for under guarantee service.

 

The area around the product must be easily accessible to the Engineer without the need for cabinets or furniture being removed.

 

It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs.

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Model No:
Serial No:
Retailer:
Date of purchase:

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For service under guarantee simply contact ETV LTD via Web-chat, Email [email protected] or Call on 21257346:

 

Before requesting service please check the troubleshooting guide in the Operating Instructions as a charge may incur where no fault is found even though your product may still be under guarantee.

Service once the manufacturers guarantee; provided by the Importer has expired

If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee agreement document, otherwise please get in touch with the Importer via the appropriate channels above where service can be obtained at a charge.

 

This guarantee is provided by ETV LTD. ETV Limited, Tal-Qenc Warehouse Complex, ETV Central Hub, Sqaq Il-Qenc, Zebbug, Malta. Registered in Malta No. C5698, VAT No. MT 12527529.

 

Built-In Appliances Guarantee

 

Your Built-In appliance has the benefit of the manufacturer’s guarantee which covers the product for 12 months. The Importer will cover the other 12 months as per E.U Law, for a total of 24 months Warranty cover from the date of the original purchase.

 

This gives you reassurance that if within that time, your Built-In appliance is proven to be defective because of either workmanship or materials, the Importer at his discretion either repair or replace your appliance, under the same terms and conditions, as detailed herewith in our Standard Warranty Terms & Conditions.

 

The appliance must be correctly installed, located and operated in accordance with the instructions contained in the user manual. The guarantor disclaims any liability for accidental or consequential damage.

 

 

Small Appliances Guarantee

 

Your appliance has the benefit of the manufacturer’s guarantee which covers the product for 12 months. The Importer will cover the other 12 months as per E.U Law, for a total of 24 months Warranty cover from the date of the original purchase.

 

This gives you reassurance that if within that time, your appliance is proven to be defective because of either workmanship or materials, the Importer at his discretion either repair or replace your appliance, under the same terms and conditions, as detailed herewith in our Standard Warranty Terms & Conditions.

 

The appliance must be correctly installed, located and operated in accordance with the instructions contained in the user manual. The guarantor disclaims any liability for accidental or consequential damage.

 

The Guarantee is subject to the following conditions:

• Documentary proof of the original purchase date is provided. 
• The appliance has been installed and operated correctly in accordance with our operating and maintenance instructions. 
• The appliance is used only on the electricity supply shown on the rating plate. 
• The appliance has only been used for normal domestic purposes. 
• The appliance has not been altered, serviced, dismantled or otherwise interfered with by any person. 
• The appliance is used in Malta. 
• Any parts removed during repair work or any product that has been replaced becomes our property.  
• The guarantee is not transferrable if the product is resold. 

The Guarantee does not cover:

• Transit, installation or delivery damage
• Accidental damage.
• Misuse or abuse.
• Replacement of any consumable item or accessories. These include but are not limited to: plugs, cables, light bulbs, knobs, filters and flaps.
• Repairs or replacements required as a result of unauthorised repairs or inexpert installation that fails to meet the requirements contained in the user guide or instruction book.
• Repairs to products used in commercial or non-residential household premises.

HOW TO OBTAIN SERVICE

 

Please keep your purchase receipt or other proof of purchase in a safe place; you will need to have it should the product require attention under guarantee.

It will be useful if you complete the details below, as it will help us assist you when requesting service (the model number is printed on the Instruction Booklet and the serial number is printed on the Rating Label affixed to the appliance). Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for under guarantee service.

 

The area around the product must be easily accessible to the Engineer without the need for cabinets or furniture being removed.

 

It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs.

For service under guarantee simply contact ETV LTD via Web-chat, Email [email protected] or Call on 21257346:

 

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Model No:
Serial No:
Retailer:
Date of purchase:

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Note: The Company reserves the right to update and / or modify these warranty terms and conditions anytime.